FAQ

Here are some of the most frequently asked questions about HEYBOY Kidswear:

1. Where is location of Heyboy store?
Please check it at "where to find us" section of our website

2. Is HEYBOY Product always on SALE?
Product that is on SALE is the product that left only with last piece Sizes. We are committed to do a SALE event on recent items twice (2x) in a year, that is on the Mid-Year Sale around June and on the End-Year Sale around December each year respectively. Meanwhile, the last pieces SALE is available all year long on our SALE Section.

3. How do I place an order?
Check out "How to Order" section of our website

4. How can I pay for my purchase?
You can pay your online purchase via Bank Transfer (BCA or Bank Mandiri), Paypal (in USD Currency) and Credit Card (no additonal fees).
After you already make the payment, please make a Confirm Payment located on the top right of the website.

5. How much is the delivery cost?
Delivery cost will depend on the weight and the destination. For complete information, you can check http://jne.co.id. We use JNE Service for most of the delivery.
*For International Shipping, please input your Country while in the checkout area and the System will automatically calculate the shipping cost for you. If the amount does not appear in the Shopping summary, that mean we did not support shipping to your country. We are terribly sorry for this inconvenient.

6. Do you offer Free Shipping?
Yes we do offer Free Shipping for minimum purchase of IDR 250,000,- or above for Jabodetabek Area. Free Shipping to all cities in Indonesia (Nationwide) is valid upon minimum purchase of IDR 400,000,-. *Valid only for JNE OKE and JNE REG service. Free Shipping does not valid for JNE YES (Next day service).

7. How long will it take for my delivery to arrive?
- The order typically will arrive in one (1) to two (2) days using JNE YES Service.
- Two (2) to (3) business days (Monday to Friday, not including holidays and weekends) for major cities using JNE REG.
- Three (3) to five (5) business days for other cities using JNE OKE.
- The package will be sent from our Store in North Jakarta from Monday to Friday at 06:00 PM and Saturday before 01:00 PM. Shipping service close on Sunday.
- Should you complete the order and make the payment before 05:00 PM, we will send it on the same day.

8. Do you ship internationally?
Currently we support shipping to Singapore using International Express courier. Shipping to Singapore & Malaysia start from 9 USD per Kg (1 Kg can consist up to 10 SKUs) and estimated to arrive within 5 to 7 working days. International Shipping other than Singapore & Malaysia please proceed to manual order by sending us an email to info@heyboykidswear.com.

9. Can I exchange or return the articles purchased at HEYBOY Online Store?
Yes. All Heyboy product comes with 30 Day Money Back Guarantee. Please check it at "return and exchange" section in our website, or simply contact our Customer Service during working hours at 02122668455. Email: info@heyboykidswear.com

10. Do you offer free return? 
Return cost is borned by HEYBOY if it was a defect goods. We take 100% responsibility of the defect goods. Please read our Refund Policy in this link: return and exchange 

11. Do you have Youtube Channel to support your Brand existence?
Yes we do have. Simply click on this link: HEYBOY Video