Return and Exchange

Welcome to HEYTIMMY Risk-Free Shopping experience.

"All HEYTIMMY Product comes in 30-day Money Back Guarantee".


Refund, Return and Exchange Terms & Conditions:

1. Unused

2. Unwashed

3. Do not lose the Hang tag / Garment tags

4. Refund policy also valid for SALE items

5. Refund policy currently is not valid for International Shipping

6. All refund will be transfered maximum of 7 working days

For further enquiry, please contact our Sales Support:

Phone: (+62) 21-22668455

Mobile/Whatsapp: (+62) 8787-5695-111

Email: info@heyboykidswear.com


FAQ on Refund Policy:

1. You purchase a shirt from HEYBOY and the size is too big or too small for your kid.

Answer: You may exchange the size with the same model, exchange the size with different model (base on the availability of the product), or simply ask for Refund. Any difference on the price will be adjust either by HEYBOY or by the Customer. Customer is to send the product back to HEYBOY (Customer bear the shipping fee) and after the product is received, HEYBOY is to send the product back to the Customer (we bear the shipping fee :D ).

2. You purchase a shirt from HEYBOY and the shirt apparently is below your expectation from what you saw on the Website.

Answer: You may contact our Sales Support and ask for Refund. Customer is to send the product back to HEYBOY (Customer bear the shipping fee) and HEYBOY will transfer the Refund amount plus the shipping fee back to the Customer.

3. You purchase a shirt from HEYBOY and when you receive the product there is a defect on the fabric, or problem with the quality of the sewing, or problem with the product after your first-time wash (fade colour).

Answer: You may contact our Sales Support and ask for Refund. Customer is to send the Shirt back to HEYBOY (Customer bear the shipping fee) and HEYBOY will transfer the Refund amount plus the shipping fee back to the Customer.

Any other scenario occur outside from the situation given above will be handled manually case by case. We will do our very best to meet or even exceed your expectation.